Cliente:
Periodo:
24h
7gg
30gg
90gg
120gg
180gg
1 anno
3 anni
5 anni
Updated
—
Caricamento KPI…
📈 Ticket Trends
daily buckets
…
🎯 Breakdown (priority · channel · category · status)
…
👥 Top assignees & reporters
…
⚡ Automation Rules
—
…
🔀 Workflow Chains
—
…
📚 Knowledge Base
…
🔗 Connectors
…
🪝 Inbound Webhooks
…
📞 Telephony
…
💬 Chat
…
🚨 Major Incidents
…
🤖 AI Copilot usage
…
👤 User Activity
…
✅ Approval Workflow
…
🛡️ Audit & Security KPI
—
Caricamento KPI audit…
📄 Reports Library · link rapido ai report schedulati e view specifiche
Operativi
🌸
Supervisor Live
Cross-domain · listen/whisper/barge
📊
L1 My Stats
FCR · CSAT · AHT personali
⭐
CSAT Dashboard
Survey responses + distribution
🔵
NOC KPI
MTTR · SLA · incidents
🔴
SOC Dashboard
MTTD · FP rate · containment
Strategici
🌐
Executive Dashboard
Cross-tenant · cost · KPI strategici
💰
Cost per contact
Breakdown SIP + infra + AI + FTE
✅
Maturity Score
Compliance CMMI gauge
🗺
Risk Heatmap
ISO 31000 5×5
📈
Board Report
Executive summary per CdA
Schedulati + Audit
📄
Scheduled Reports
incident_summary · sla_breach · mttr
📝
Audit Trail
Full audit log cross-module
✍
Signatures Audit
Sign-off viewer con hash SHA-256
🚨
War Rooms History
Major incident timeline
📤
Compliance Export
JSON board report