IT Hub
Centro operativo IT · Network Operations · Service Desk · Operations & ITSM
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Incident aperti totali
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P1 critici
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Queue ticket OPS
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SLA a rischio
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🛠 Strumenti operativi CORE
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LIVE
NOC · Network Operations
Monitoring infrastruttura, network e server. Alerts, board incidenti, SLA performance e capacity.
📈 Monitoring
🚨 Alerts
🎯 SLA
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LIVE
OPS · Service Desk L2/L3
Operatori service desk operativo. Incident management, request fulfillment, escalation L2/L3.
📥 Queue
📋 Catalog
📚 KB
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L1
OPS L1 · First Line
Frontline service desk. Triage iniziale, password reset, FAQ e routing verso L2/L3.
🎫 Triage
🔑 Reset
⚡ Quick Fix
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NEW
ITOM · IT Operations Mgmt
Log Analytics · AIOps (anomaly + capacity + correlation + handover AI) · Configuration Compliance (drift detection vs baselines).
📋 Logs
🔬 AIOps
⚙ Drift
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LIVE
Incident Workspace · Major Incident
War room incidenti maggiori. Bridge call, post-mortem, RCA, comunicazioni stakeholder.
⚠ Major
📞 Bridge
📝 RCA
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CHG
Change Management · CAB
Change request, approval workflow CAB, change windows, deployment scheduling.
📅 CAB
✅ Approval
🔄 Deploy
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DASHBOARD
Operations Dashboard · KPI cross
KPI operativi cross-domain, trend ticket, top assignee, SLA aggregate.
📈 Trend
🎯 KPI
📊 Aggregati