test() · pull() · push() · bulkPull() · auth multi-tipo. Configurazione tramite Integration Center wizard.| # | Canale | Direzione | Use case | Stato |
|---|---|---|---|---|
| C1 | REST API + polling | esterno → NH | Cron interroga API esterna ogni 5 min | PRONTO |
| C2 | REST API outbound (push) | NH → esterno | NH crea/aggiorna ticket via HTTP | PRONTO |
| C3 | Webhook inbound HMAC | esterno → NH | Real-time push cliente verso NH | PRONTO |
| C4 | OAuth 2.0 (auth code / client cred / refresh) | bidir | Auth enterprise SaaS | PRONTO |
| C5 | Basic Auth / API Key / Bearer | bidir | Sistemi semplici / PoC | PRONTO |
| C6 | mTLS (client certificate) | bidir | Banche/PA/sanità con X.509 | PRONTO |
| C7 | Email mail-in (CF Email/IMAP via gateway) | esterno → NH | Ticket creati da email customer | PRONTO |
| C8 | Email mail-out (SMTP/Azure/SendGrid) | NH → esterno | Notifiche stato al customer | PRONTO |
| C9 | SFTP/FTPS file drop | esterno → NH | Legacy export giornaliero CSV/JSON | PRONTO |
| C10 | CSV/Excel batch import | esterno → NH | Migration storico una-tantum | PRONTO |
| C11 | GraphQL | bidir | GitHub Issues, Linear, Jira nuove API | PARZIALE |
| C12 | SOAP/XML envelope (1.1 + 1.2) | bidir | BMC Remedy on-prem, sistemi legacy | PRONTO |
| C13 | Slack / MS Teams | bidir | Chatops · ticket creati da chat | PRONTO |
| C14 | Kafka / AMQP / MQTT | bidir | Event streaming high-volume | FUTURO |
| C15 | DB direct (read-only) | esterno → NH | Sistemi locali con DB raggiungibile | N/A |
| C16 | SSH/agent on-prem | NH → esterno | Sistemi air-gapped via tunnel outbound | FUTURO |
| C17 | SAML SSO + JIT user provisioning | esterno → NH | Sync user da IDP enterprise | PRONTO |
| C18 | SCIM 2.0 (Users/Groups RFC 7644) | bidir | Provisioning standard Okta/AzureAD/Workday | PRONTO |
| C19 | WebSocket bidirezionale | bidir | Real-time UI updates | PARZIALE |
| C20 | Outbound HTTP relay | esterno → NH | Cliente con firewall stretto | PRONTO |
C1 + C2 + C3 + C4 = pull + push + webhook + OAuth. Setup: 1-2 ore via wizard. Real-time bidirezionale.C9 + C8 + C12 = SFTP + email digest + SOAP. Sync near-real-time impossibile, batch giornaliero. Adapter generic_rest con config.soap.C1 + C2 + C5. Bidir limitato per rate limit. Polling 10-15min consigliato.C1 + C2 + C4 + C17 + opzionale C18 SCIM. Sync utenti separato dal sync ticket.C14 Kafka (futuro) + C3 webhook + C6 mTLS. Sviluppo dedicato.| Priorità | Cosa | Effort | Sblocca |
|---|---|---|---|
| P1 | Email mail-in adapter completo (CF Email Workers nativo) | 2g | Email-to-ticket SMB · 20% extra clienti |
| P2 | SCIM 2.0 outbound (Users + Groups + Schemas) | 3g | User sync enterprise (Okta, AzureAD) |
| P3 | SOAP envelope helper esteso (WS-Security, WSDL parser) | 2g | Cattura Remedy 8/9 + sistemi legacy |
| P3 | mTLS UI client cert upload + rotation | 1g | Banche + PA EU |
| P4 | Kafka producer/consumer adapter | 4g | Telco + banche high-volume |
| P4 | GraphQL adapter completo (query batch, subscriptions) | 3g | GitHub, Linear, Jira modern |
| P5 | Agent on-prem (Go binary) per air-gap | 10g+ | Ambienti high-security PA/Defense |
| Sistema | REST | Webhook | OAuth | SFTP | Chatops | GraphQL | SOAP | mTLS | SCIM | |
|---|---|---|---|---|---|---|---|---|---|---|
| ServiceNow Cloud | ✓✓ | ✓ | ✓ | — | ✓ | ✓ | — | — | ✓ | ~ |
| Jira Cloud / DC | ✓✓ | ✓ | ✓ | — | ✓ | ✓ | ~ | — | ✓ | — |
| Zendesk Support | ✓✓ | ✓ | ✓ | — | ✓ | ✓ | — | — | — | — |
| BMC Helix Cloud | ✓✓ | ✓ | ✓ | — | ✓ | — | — | ~ | ✓ | — |
| BMC Remedy on-prem v9 | ~ | — | ~ | ✓ | ✓ | — | — | ✓ | ✓ | — |
| TOPdesk | ✓✓ | ✓ | ✓ | — | ✓ | — | — | — | — | — |
| Freshservice | ✓✓ | ✓ | ✓ | — | ✓ | ✓ | — | — | — | — |
| ManageEngine SDP | ✓ | ✓ | ~ | — | ✓ | — | — | — | — | — |
| HaloITSM/PSA | ✓ | ✓ | ✓ | — | ✓ | — | — | — | — | — |
| ConnectWise Manage | ✓✓ | — | ✓ | — | ✓ | — | — | — | — | — |
| Autotask | ✓✓ | — | ✓ | — | ✓ | — | — | — | — | — |
| Generic REST custom | ✓✓ | ✓ | ✓ | — | ~ | — | ~ | ✓ | ✓ | — |
| Email-only legacy | — | — | — | — | ✓ | — | — | — | — | — |
| SFTP/HTTP gateway | — | — | — | ✓ | — | — | — | — | — | — |
| Kafka enterprise | — | — | — | — | — | — | — | — | — | — |
| IdP enterprise (Okta/AAD/Workday) | — | — | — | — | — | — | — | — | — | ✓✓ |